Effective 25 May 2018
We respect your trust in us to use, store and share your information as appropriate. In this notice, we explain how we collect personal information about you, how we use it and how you can interact with us about it.
We try to keep this notice as simple as possible but if you are unfamiliar with our terms, or want more detail on any of the information here, please ask.
Who we are
When we refer to “us”, “we” or “our” in this notice, we are referring to “Simply Overseas” which is a trading name of Independent Property Agents Limited. We only share your information with our trusted and established business associates and then only when necessary to provide our services properly.
Data protection officer
Our Data Protection Officer is Christopher Morris who oversees how we collect, use, share and protect your information to ensure your rights are fulfilled. He can be contacted at the address at the end of this notice.
How we collect information about you
We collect personal information from you, for example at an “Open Day” or when you contact us by telephone etc, making enquiries about the possibility of purchasing a property overseas. This is all taken and kept manually. Enquiries using a form on our website are received by e-mail, stored and replied to accordingly.
Should you subscribe to our electronic newsletter, then your e-mail address alone is securely kept via our website.
References to “our Website” or “the Website” are to www.simplyoverseas.com
The information we may collect via the Website may include:
Any personal details you knowingly provide us through forms and email, such as name, address, telephone number etc.
Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
Most browsers can be programmed to reject, or warn you before downloading cookies. Information regarding this may be found in your browsers ‘help’ facility.
Any other websites which may be linked to by our Website are subject to their own policy, which may differ from ours.
How we keep your information safe
We protect your information with appropriate security measures under the laws that apply and we aim to meet international standards. We keep our computers, files and building secure.
Should you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.
How long we keep your information
To meet our legal and regulatory obligations, we hold your information while you are a customer and for a period of time after that. We do not hold it for longer than is necessary.
Meeting our legal and regulatory obligations
To use your information lawfully, we rely on one of more of the following legal bases;
*Performance of a contract
*Protecting the vital interests of you and others
*Our legitimate interests and
To meet our regulatory and legal obligations, we collect some of your personal information, verify it where necessary, keep it up to date as appropriate and delete it once we no longer have to keep it.
If you do not provide the information we need, or help us to keep it up to date, we may not be able to provide you with our services.
Sometimes we need your consent to use your personal information. We may do this by telephone, post, e-mail or other digital media.
You always have the option to opt-out of receiving our newsletters and can stop using our other services, subject to any contractual obligations that may have been entered in to, simply by contacting us and removing your consent.
How we use your information
We use information about you to:
*provide relevant information and services
*identify ways we can assist you further
*monitor the services we are providing
*protect both our interests
*meet our legal and regulatory obligations and
*decide and recommend how our services might be suitable for you.
To provide our service under the terms and conditions we agree between us, we need to collect and use personal information about you. If you do not provide this personal information we may not be able to provide you with our services.
Your information and third parties
Sometimes we share your information with third parties for example to:
*provide information on appropriate properties overseas
*make arrangements with our overseas business partners for you to visit your chosen areas to view properties
*to introduce you to specialist foreign exchange providers
*overseas banks and lawyers etc.
We expect such third parties to have the same levels of information protection that we have.
The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity.
We also have to share information with third parties to meet applicable law, regulation or lawful request. When we believe we have been given false or misleading information, or we suspect criminal activity we must record this and tell law enforcement agencies, which may be either in or outside the UK.
Your personal rights
You can exercise your rights by contacting us using the details below.
We can help with:
Accessing your personal information: you can ask us for a copy of the personal information we hold. You can ask about how we collect, share and use your personal information.
Updating and correcting your personal details.
Removing consent: You can change your mind wherever you give us your consent, such as for receipt of newsletters or using your personal information.
Restricting and objecting: You have the right to restrict or object to us using your personal information.
Deleting your information (your right to be forgotten). You may ask us to delete your personal information.
When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.
Making a complaint
If you have a complaint about the use of your personal information, please contact Christopher Morris at the address below, giving us the opportunity to put things right.
If you wish to make a complaint you may do so by telephone, in writing or by e-mail. Please be assured that any complaints will be fully investigated. Please supply as much information as possible to help us resolve the complaint quickly.
You can also complain to the Information Commissioners Office.
Updates of this notice
We will make changes to this notice from time to time. You can always find an up to date version of this notice on our website, www.simplyoverseas.com
Simply Overseas, 7 Swiss Farm Road, Shrewsbury, SY3 8XB
Telephone (01743) 343634